Refund policy
Returns
- Packaging requirements: Products must be returned in their original, undamaged packaging. Damaged packaging may result in a reduction of the credit issued, up to the full value of the returned merchandise.
- Excluded products: Non-stock merchandise and special-order products are not eligible for return or refund.
- Restocking charge: Returns of stock merchandise are subject to a 10% restocking fee.
- Restocking fee waiver: This fee will be waived when the return includes a new purchase order worth at least twice the original purchase amount.
- Return shipping: Customers are responsible for all freight and shipping expenses associated with returned merchandise.
- Defect evaluation: Products returned under a Return Goods Authorization (RGA) will be inspected upon receipt. If the inspection finds no defect, the customer will be responsible for applicable shipping charges and the cost of any replacement products supplied in advance.
How to start a return
Contact customer service at: orders@lightingwholesaler.com
Business hours: Monday - Friday 7am-3pm Arizona Standard Time (Excluding federal Holidays)
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
A new purchase order worth at least twice the original purchase amount is required for exchanges on stock items.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at orders@lightingwholesaler.com